Once your order has been placed and processed, you will receive a confirmation email that includes:. Please note:Tracking information may take 2-3 days to become active. If there are no updates right away, please check back later. You can track your

<h2 id="isPasted"><strong>Where is my order?</strong></h2><p><span style="font-size: 14px; color: rgb(0, 0, 0);">Once your order has been placed and processed, you will receive a confirmation email that includes:</span></p><ul><li data-start="268" data-end="288" style="font-size: 14px; color: rgb(0, 0, 0);">Your order details</li><li data-start="291" data-end="310" style="font-size: 14px; color: rgb(0, 0, 0);">A tracking number</li><li data-start="313" data-end="342" style="font-size: 14px; color: rgb(0, 0, 0);">A link to track your shipment</li></ul><p><span style="font-size: 14px; color: rgb(0, 0, 0);"><strong data-start="344" data-end="360">Please note:</strong><br data-start="360" data-end="363">Tracking information may take <strong data-start="393" data-end="405">2-3 days</strong> to become active. If there are no updates right away, please check back later.</span></p><p><span style="font-size: 14px; color: rgb(0, 0, 0);">You can track your order in two ways:</span></p><ul><li data-start="527" data-end="609" style="font-size: 14px; color: rgb(0, 0, 0);"><strong data-start="527" data-end="554">If you have an account:</strong> Log in and go to <strong data-start="572" data-end="586">My Account</strong> to track your order.</li><li data-start="612" data-end="766" style="font-size: 14px; color: rgb(0, 0, 0);"><strong data-start="612" data-end="645">If you don&#x2019;t have an account:</strong> Use our <a href="https://ca.thirtytwo.com/pages/contact-us" target="_blank" rel="noopener noreferrer"><strong>Tracking Order Tool</strong></a>. This will take you to the shippers website</li></ul><p><br></p><hr><div data-block-id="block-3896f2be-7fd6-4a25-a10d-bac50e83a310"><br></div><h2 data-block-id="block-80432bc3-d0b6-4b1e-bee9-064da1ae1c95" id="i-dont-find-my-order-number-or-tracking-number"><strong>I don&apos;t find my order number or tracking number?</strong></h2><div data-block-id="block-8d2e58bf-3024-4f27-99a0-682221e9eec0"><span style="color: rgb(0, 0, 0);"><br></span></div><p data-start="979" data-end="1090"><span style="font-size: 14px; color: rgb(0, 0, 0);">Your order and tracking numbers are included in the <strong>confirmation email</strong> you received after placing your order.</span></p><p data-start="1092" data-end="1147"><span style="font-size: 14px; color: rgb(0, 0, 0);">If you can&#x2019;t find this email, please try the following:</span></p><ul><li data-start="1092" data-end="1147" style="color: rgb(0, 0, 0);"><span style="font-size: 14px;">Check your spam or junk mail folder,</span></li><li data-start="1092" data-end="1147" style="color: rgb(0, 0, 0);"><span style="font-size: 14px;">Use our <a href="https://ca.thirtytwo.com/pages/contact-us" target="_blank" rel="noopener noreferrer"><strong>Tracking Order Tool</strong></a>,</span></li><li data-start="1092" data-end="1147" style="color: rgb(0, 0, 0);"><span style="font-size: 14px;">Or contact our <a href="https://ca.thirtytwo.com/pages/contact-us" target="_blank" rel="noopener noreferrer"><strong>Customer Service</strong></a>.</span></li></ul><p><span style="font-size: 14px;"><br></span></p><hr><p><br></p><h2 data-block-id="block-e51f7a77-4135-461e-8c06-fa93a80dcab3" id="why-havent-i-received-a-confirmation-email-of-my-purchase"><span style="color: rgb(0, 0, 0);"><strong>Why haven&apos;t I received a confirmation email of my purchase?</strong></span></h2><div data-block-id="block-df367659-5df4-42fc-8be3-a3075705f1fc"><span style="color: rgb(0, 0, 0);"><br></span></div><p data-start="1356" data-end="1384"><span style="font-size: 14px; color: rgb(0, 0, 0);">The most common reasons are:</span></p><ul><li data-start="1356" data-end="1384" style="color: rgb(0, 0, 0);"><span style="font-size: 14px;">A <strong>typo</strong><strong>&#xA0;in your email address</strong> when placing the order</span></li><li data-start="1356" data-end="1384" style="color: rgb(0, 0, 0);"><span style="font-size: 14px;">The confirmation was caught in your<strong>&#xA0;spam or junk folder</strong>.</span></li></ul><p data-start="1508" data-end="1703"><span style="font-size: 14px; color: rgb(0, 0, 0);">Please double-check the email address used during checkout and look in your junk/spam folder. If you still can&#x2019;t find the email, contact our&#xA0;</span><span style="font-size: 14px; color: rgb(41, 105, 176);"><a href="https://ca.thirtytwo.com/pages/contact-us" target="_blank" rel="noopener noreferrer"><strong>Customer Servic</strong><strong>e</strong></a></span><span style="font-size: 14px; color: rgb(0, 0, 0);">&#xA0;team and we&#x2019;ll be happy to resend it.</span></p>

Track my order

Orders are processed immediately and shipped within 24-48 business hours from our warehouse in the Canada (Located in Surrey, BC). Shipping days: Monday to Friday. The warehouse is closed on Saturday, Sunday and all bank holidays. We ship via:. Groun

<h3 data-start="353" data-end="377" id="isPasted"><strong data-start="357" data-end="377">Shipping process</strong></h3><p data-start="379" data-end="530">Orders are processed immediately and shipped within <strong>24-48 business hours</strong> from our <strong data-start="459" data-end="493">warehouse in the Canada</strong> (Located in Surrey, BC).</p><p data-start="532" data-end="570">Shipping days: <strong data-start="547" data-end="567">Monday to Friday</strong>. The warehouse is closed on Saturday, Sunday and all bank holidays.</p><p data-start="572" data-end="586">We ship via:</p><ul data-start="587" data-end="782"><li data-start="587" data-end="651"><p data-start="589" data-end="651"><strong data-start="589" data-end="627">Ground (FedEx Ground / Loomis Ground or Purolator)</strong> for all CAN addresses.</p></li><li data-start="652" data-end="782"><p data-start="654" data-end="782"><strong data-start="654" data-end="713">No overnight or next-day shipping methods are available</strong>, even for expedited requests.</p></li></ul><p data-start="784" data-end="1023">Delivery time depends on your location&#x2014;typically<strong>&#xA0;</strong><strong>3 &#x2013; 12 business days for Ground Shipping.</strong> Please note these are estimates and not guaranteed delivery times.</p><p data-start="784" data-end="1023"><span style="font-size: 16px;">In case you have any questions regarding shipping, contact our&#xA0;</span><a href="https://ca.thirtytwo.com/pages/contact-us" target="_blank" rel="noopener noreferrer"><span style="font-size: 14px;"><strong>Customer Service</strong></span></a> team and please remember, kindness is a requirement.</p><hr data-start="1025" data-end="1028"><h3 data-start="1030" data-end="1056" id="shipping-countries"><strong data-start="1034" data-end="1056">Shipping countries</strong></h3><p data-start="1058" data-end="1160">We currently ship to <strong data-start="1079" data-end="1120">domestic Canadian addresses only</strong>.</p><p data-start="1162" data-end="1288">We <strong data-start="1165" data-end="1210">cannot ship to international destinations</strong> or <strong data-start="1214" data-end="1248">third-party freight forwarders under any circumstances.</strong></p><hr data-start="1290" data-end="1293"><h3 data-start="1295" data-end="1316" id="shipping-cost"><strong data-start="1299" data-end="1316">Shipping cost</strong></h3><p data-start="1318" data-end="1409">Ground Shipping is <strong data-start="1337" data-end="1369">free for Canadian orders over $250</strong>.</p><p data-start="1411" data-end="1484"><br></p><div tabindex="-1"><table data-start="1486" data-end="2956"><tbody data-start="1774" data-end="2956"><tr data-start="2775" data-end="2956"><td data-start="2775" data-end="2800" data-col-size="sm"><br></td><td data-col-size="sm" data-start="2800" data-end="2842"><br></td><td data-col-size="sm" data-start="2842" data-end="2885"><br></td><td data-col-size="sm" data-start="2885" data-end="2916"><strong data-start="2967" data-end="3021">How long will it take until my order is delivered?</strong></td></tr></tbody></table></div><ul data-start="3023" data-end="3233"><li data-start="3023" data-end="3100"><p data-start="3025" data-end="3100">Once your order is placed, the <strong>1&#x2013;2-day</strong> packaging and picking timeline begins. After this, orders with ship via Ground.</p></li><li data-start="3101" data-end="3233"><p data-start="3103" data-end="3233"><strong data-start="3103" data-end="3127">Tracking information</strong> may take up to <strong data-start="3143" data-end="3165">24 hours to update</strong> after shipment confirmation.</p></li></ul><hr data-start="748" data-end="751"><h3 data-start="753" data-end="777" id="track-my-order"><strong data-start="757" data-end="775">Track my order</strong></h3><p data-start="779" data-end="880">Once your order has been placed and processed, you will receive a confirmation email that includes:</p><ul data-start="882" data-end="960"><li data-start="882" data-end="904"><p data-start="884" data-end="904">Your order details</p></li><li data-start="905" data-end="926"><p data-start="907" data-end="926">A tracking number</p></li><li data-start="927" data-end="960"><p data-start="929" data-end="960">A link to track your shipment</p></li></ul><p data-start="962" data-end="980"><strong data-start="962" data-end="978">Please note:</strong></p><ul data-start="981" data-end="1130"><li data-start="981" data-end="1072"><p data-start="983" data-end="1072">Tracking information may take up to <strong data-start="1019" data-end="1031">24 hours</strong> to update after shipping confirmation.</p></li><li data-start="1073" data-end="1130"><p data-start="1075" data-end="1130">If there are no updates right away, check back later.</p></li></ul><p data-start="1132" data-end="1171">You can track your order in two ways:</p><ul data-start="1172" data-end="1331"><li data-start="1172" data-end="1252"><p data-start="1174" data-end="1252">If you have an account: log in and go to <a href="https://ca.thirtytwo.com/pages/contact-us" target="_blank" rel="noopener noreferrer"><strong data-start="1215" data-end="1229">My Account</strong></a> to track your order.</p></li><li data-start="1253" data-end="1331"><p data-start="1255" data-end="1331">If you don&#x2019;t have an account: use our <a href="https://ca.thirtytwo.com/pages/contact-us" target="_blank" rel="noopener noreferrer"><strong>Track Order Tool</strong></a><strong>&#xA0;</strong>on the website.</p></li></ul><p style=" border-box;-webkit-font-smoothing: antialiased;margin-top: 0px;margin-bottom: 1rem;font-size: 16px;"><br style=" border-box;-webkit-font-smoothing: antialiased;color: rgb(65, 65, 65);font-family: sans-serif;font-size: 16px;font-style: normal;font-variant-ligatures: normal;font-variant-caps: normal;font-weight: 400;letter-spacing: normal;orphans: 2;text-align: left;text-indent: 0px;text-transform: none;widows: 2;word-spacing: 0px;-webkit-text-stroke-width: 0px;white-space: normal;background-color: rgb(255, 255, 255);text-decoration-thickness: initial;text-decoration-style: initial;text-decoration-color: initial;"></p>

Shipping Countries & Costs

<div data-block-id="block-670a5004-fa73-45ca-a1d2-c64ddf20cec9" id="isPasted"><span style="font-size: 16px;">We cannot do order&#xA0;<strong>cancellations or address changes/ updates&#xA0;</strong>once an order has been placed.&#xA0;<br><br>Please triple check your address prior to submitting an order.&#xA0;</span></div><div data-block-id="block-500ac13b-1f51-4e3d-b118-4fd2a91079fe"><br></div><div data-block-id="block-e21d9ab9-1fc4-4063-ba70-4c5a2682e02f"><span style="font-size: 16px;">If your order ships to an incorrect address, contacting the shipping company is highly recommended.</span><br><br><span style="font-size: 16px;">We are not responsible for stolen items.</span></div><p><br></p>

Update my shipping address- Not possible

<p>Lost packages</p><p id="isPasted"><br></p><div data-block-id="block-4538c0f1-a7b2-4460-960a-3c35c66993df"><span style="font-size: 16px;">At ThirtyTwo, we aim to deliver every order to you in perfect condition. If your order is lost during transit, please be kind, contact our customer support team through our <a href="https://ca.thirtytwo.com/pages/contact-us" rel="noopener noreferrer" target="_blank"><strong>Contact Us Page</strong></a> with your order number and any relevant details.</span></div><div data-block-id="block-4873ccd4-f80b-4070-a9ec-c9e0dfa41b37"><span style="font-size: 16px;"><br></span></div><div data-block-id="block-5ddc8375-daac-44fa-9152-c64ae90a9559"><span style="font-size: 16px;">You can also track your order or reach out to the shipping company. For more information, visit our <a href="https://ca.thirtytwo.com/pages/contact-us" rel="noopener noreferrer" target="_blank"><strong>Track My Order Page</strong>.</a></span></div><div data-block-id="block-2f5b15bd-6a84-44cb-96e8-256cc3df6b94"><br></div><hr><p><br></p><h2 data-block-id="block-592063a1-499b-45a1-9f2a-33ffcef67ac1" id="order-marked-delivered-but-not-here">Order marked delivered but not here</h2><p><br></p><div data-block-id="block-c506d2fa-8d6b-4e9a-8091-8228b2b2399f"><span style="font-size: 16px;">If no one was home during delivery, the carrier will leave the package in a safe spot. Check around your home and with neighbors or building management who might have collected it for you.</span></div><div data-block-id="block-9d70764a-f2d9-44e7-8425-842a6fff3797"><span style="font-size: 16px;"><br></span></div><div data-block-id="block-1d251b23-91ee-4f5c-9304-c2fdee769414"><span style="font-size: 16px;">Also, double-check the shipping address in your order confirmation email to make sure it&apos;s correct. Sometimes, packages are marked as delivered but may take extra time to arrive.</span></div><div data-block-id="block-77dbd9d5-18c0-460a-9400-030607e4607f"><span style="font-size: 16px;"><br></span></div><div data-block-id="block-f93a2ea2-13c1-4211-a181-b8d532b010d9"><span style="font-size: 16px;">If you still can&apos;t find the package, contact the carrier. To find your carrier, check your emails or visit our <a href="https://ca.thirtytwo.com/pages/contact-us" rel="noopener noreferrer" target="_blank"><strong>Track My Order Page.</strong></a></span></div><div data-block-id="block-b8378e80-3b55-48f6-a963-b431f9fbb789"><span style="font-size: 16px;"><br></span></div><div data-block-id="block-7effd9e9-5ea1-470d-8f78-70962fe764c6"><span style="font-size: 16px;">For more help, email our team through the <a href="https://ca.thirtytwo.com/pages/contact-us" rel="noopener noreferrer" target="_blank"><strong>Contact Us Page</strong></a></span><strong><span style="font-size: 16px;">.</span></strong><br><br><strong><span style="font-size: 16px;">We are not responsible for stolen items.</span></strong></div><div data-block-id="block-c1a14d23-a26a-45b6-92b0-5a89cea91c16"><br></div><hr><p><br></p><h2 data-block-id="block-f87b95d9-db40-478f-8dea-5610ae69863b" id="damaged-packages">Damaged packages</h2><p><br></p><div data-block-id="block-25347c75-818b-4fe5-8acd-349b216545d7"><span style="font-size: 16px;">We understand how disappointing it is to receive a damaged package. We never want this to happen to anybody!<br> If this does occur, please be kind and report it to our customer support team through our&#xA0;<a href="https://ca.thirtytwo.com/pages/contact-us" rel="noopener noreferrer" target="_blank"><strong>Contact Us Page</strong></a> as soon as you receive the order. Make sure to include photos of the damaged items or package. We will do everything in our power to assist you.<br><br></span></div><div data-block-id="block-a526a3a5-a43b-4359-a6a8-0b45a2e908df"><span style="font-size: 16px;"><br></span></div><div data-block-id="block-289f624a-4305-47d0-a67e-de4bd9c45d6a"><span style="font-size: 16px;">We will review the documentation you provide and, if needed, arrange for a replacement or issue a refund.</span></div>

My package gets lost or arrives damaged

We're sorry to hear you received the wrong item in your order! Please be kind and report the issue to our team through our Contact Us Page. Include a photo of the item you received and the name of the missing item(s). Double-check the package for any

<div data-block-id="block-47acf729-9c00-41f0-9c07-48556cd7974b" id="isPasted">We&apos;re sorry to hear you received the wrong item in your order! Please be kind and report the issue to our team through our&#xA0;<a href="https://ca.thirtytwo.com/pages/contact-us" rel="noopener noreferrer" target="_blank"><strong>Contact Us Page</strong></a>. Include a photo of the item you received and the name of the missing item(s). Double-check the package for any notes or packing slips indicating that your other item(s) were shipped separately.&#xA0;<br>Note: Boards and bindings will ship in separate packages.</div><div data-block-id="block-26b6867d-737c-45e3-81c8-554039c258ee"><br></div><div data-block-id="block-20a2d9da-c940-46de-a141-f34593170336">While we may not be able to guarantee a replacement of your exact order due to potential stock issues, we&apos;ll do our best to resolve the situation!</div>

What to do if I received a wrong item?

Authorized Payments on Our Website. Keep in mind that not all payment methods may be available in every country.

<p>Authorized Payments on Our Website</p><div data-block-id="block-e6f0ca69-5e3d-46d3-a00e-3b83e743c356" id="isPasted"><br></div><div data-block-id="block-dd38677e-2b46-493a-8cb1-f053cd8ae0d2">We accept payment by <strong>Visa, MasterCard, American Express, JCB, Discover, Shop Pay, Apple pay, Google Pay, Diners Club, and PayPal</strong>.</div><p><br></p><p><span style="font-size: 14px;">Keep in mind that not all payment methods may be available in every country.</span></p><div data-block-id="block-2a56a54b-9b71-4419-8ef2-471225e85704"><br></div><div data-block-id="block-9e3d54da-1e0f-415b-ab38-e14f2de10f2d">&#xA0;<strong>Credit card numbers should never be sent by email</strong> as it is not secure.</div><div data-block-id="block-c67fbdbd-bbfe-458a-9ce4-17bff875ac3c"><br></div><div data-block-id="block-478ed542-56ff-43e1-9770-9bc168ead23b">The billing address you provide must match the one on file with your credit card issuer. If a credit card authorization fails, we may cancel your order without notice. We cannot resolve credit card issues with your financial institution if your card is declined.<strong>&#xA0;<br>It is your responsibility to address credit card problems with your bank.</strong></div><div data-block-id="block-5ad6364b-9acd-49b5-88ad-d9f2577e8cdd"><br></div><div data-block-id="block-ea019f74-3a0c-46bd-9d99-b4105501265e">Our store only accepts online orders. <strong>Orders cannot be placed by phone, mail, email, or fax</strong>.</div>

Shipping & Deliveries

Track my order

Shipping Countries & Costs

Update my shipping address- Not possible

My package gets lost or arrives damaged

What to do if I received a wrong item?

Payment Methods