Once your order has been placed and processed, you will receive a confirmation email that includes:. Please note:Tracking information may take 2-3 days to become active. If there are no updates right away, please check back later. You can track your

<h2 id="isPasted"><strong>Where is my order?</strong></h2><p><span style="font-size: 14px; color: rgb(0, 0, 0);">Once your order has been placed and processed, you will receive a confirmation email that includes:</span></p><ul><li data-start="268" data-end="288" style="font-size: 14px; color: rgb(0, 0, 0);">Your order details</li><li data-start="291" data-end="310" style="font-size: 14px; color: rgb(0, 0, 0);">A tracking number</li><li data-start="313" data-end="342" style="font-size: 14px; color: rgb(0, 0, 0);">A link to track your shipment</li></ul><p><span style="font-size: 14px; color: rgb(0, 0, 0);"><strong data-start="344" data-end="360">Please note:</strong><br data-start="360" data-end="363">Tracking information may take <strong data-start="393" data-end="405">2-3 days</strong> to become active. If there are no updates right away, please check back later.</span></p><p><span style="font-size: 14px; color: rgb(0, 0, 0);">You can track your order in two ways:</span></p><ul><li data-start="527" data-end="609" style="font-size: 14px; color: rgb(0, 0, 0);"><strong data-start="527" data-end="554">If you have an account:</strong> Log in and go to <strong data-start="572" data-end="586">My Account</strong> to track your order.</li><li data-start="612" data-end="766" style="font-size: 14px; color: rgb(0, 0, 0);"><strong data-start="612" data-end="645">If you don&#x2019;t have an account:</strong> Use our <a href="https://ca.thirtytwo.com/pages/contact-us" target="_blank" rel="noopener noreferrer"><strong>Tracking Order Tool</strong></a>. This will take you to the FedEx or DPD website, depending on your shipping method.</li></ul><p><br></p><hr><div data-block-id="block-3896f2be-7fd6-4a25-a10d-bac50e83a310"><br></div><h2 data-block-id="block-80432bc3-d0b6-4b1e-bee9-064da1ae1c95" id="i-dont-find-my-order-number-or-tracking-number"><strong>I don&apos;t find my order number or tracking number?</strong></h2><div data-block-id="block-8d2e58bf-3024-4f27-99a0-682221e9eec0"><span style="color: rgb(0, 0, 0);"><br></span></div><p data-start="979" data-end="1090"><span style="font-size: 14px; color: rgb(0, 0, 0);">Your order and tracking numbers are included in the <strong>confirmation email</strong> you received after placing your order.</span></p><p data-start="1092" data-end="1147"><span style="font-size: 14px; color: rgb(0, 0, 0);">If you can&#x2019;t find this email, please try the following:</span></p><ul><li data-start="1092" data-end="1147" style="color: rgb(0, 0, 0);"><span style="font-size: 14px;">Check your spam or junk mail folder,</span></li><li data-start="1092" data-end="1147" style="color: rgb(0, 0, 0);"><span style="font-size: 14px;">Use our <a href="https://ca.thirtytwo.com/pages/contact-us" target="_blank" rel="noopener noreferrer"><strong>Tracking Order Tool</strong></a>,</span></li><li data-start="1092" data-end="1147" style="color: rgb(0, 0, 0);"><span style="font-size: 14px;">Or contact our <a href="https://ca.thirtytwo.com/pages/contact-us" target="_blank" rel="noopener noreferrer"><strong>Customer Service</strong></a>.</span></li></ul><p><span style="font-size: 14px;"><br></span></p><hr><p><br></p><h2 data-block-id="block-e51f7a77-4135-461e-8c06-fa93a80dcab3" id="why-havent-i-received-a-confirmation-email-of-my-purchase"><span style="color: rgb(0, 0, 0);"><strong>Why haven&apos;t I received a confirmation email of my purchase?</strong></span></h2><div data-block-id="block-df367659-5df4-42fc-8be3-a3075705f1fc"><span style="color: rgb(0, 0, 0);"><br></span></div><p data-start="1356" data-end="1384"><span style="font-size: 14px; color: rgb(0, 0, 0);">The most common reasons are:</span></p><ul><li data-start="1356" data-end="1384" style="color: rgb(0, 0, 0);"><span style="font-size: 14px;">A <strong>typo</strong><strong>&#xA0;in your email address</strong> when placing the order</span></li><li data-start="1356" data-end="1384" style="color: rgb(0, 0, 0);"><span style="font-size: 14px;">The confirmation was caught in your<strong>&#xA0;spam or junk folder</strong>.</span></li></ul><p data-start="1508" data-end="1703"><span style="font-size: 14px; color: rgb(0, 0, 0);">Please double-check the email address used during checkout and look in your junk/spam folder. If you still can&#x2019;t find the email, contact our&#xA0;</span><span style="font-size: 14px; color: rgb(41, 105, 176);"><a href="https://ca.thirtytwo.com/pages/contact-us" target="_blank" rel="noopener noreferrer"><strong>Customer Servic</strong><strong>e</strong></a></span><span style="font-size: 14px; color: rgb(0, 0, 0);">&#xA0;team and we&#x2019;ll be happy to resend it.</span></p>

Track my order

We currently ship to addresses in the United States from our warehouse in Nevada, and to addresses in Canada from our warehouse in Surry, BC. We ship via:. Freight Forwarders: Jones does not ship to Freight Forwarders under any circumstances. For int

<h3 style=" border-box;-webkit-font-smoothing: antialiased;margin-top: 0px;margin-bottom: 24px;font-weight: 600;line-height: 20px;font-size: 14px;letter-spacing: -0.1px;" id="isPasted"><strong style=" border-box;-webkit-font-smoothing: antialiased;font-weight: 700;"><span style=" border-box;-webkit-font-smoothing: antialiased;font-size: 16px;">Shipping Countries</span></strong></h3><p style=" border-box;-webkit-font-smoothing: antialiased;margin-top: 0px;margin-bottom: 1rem;font-size: 16px;">We currently ship to addresses in the&#xA0;<strong style=" border-box;-webkit-font-smoothing: antialiased;font-weight: 700;">United States&#xA0;</strong>from our warehouse in Nevada, and to addresses in&#xA0;<strong style=" border-box;-webkit-font-smoothing: antialiased;font-weight: 700;">Canada&#xA0;</strong>from our warehouse in Surry, BC.&#xA0;</p><p id="isPasted" style=" border-box;-webkit-font-smoothing: antialiased;margin-top: 0px;margin-bottom: 1rem;font-size: 16px;">We ship via:</p><ul style=" border-box;-webkit-font-smoothing: antialiased;margin-top: 0px;margin-bottom: 1rem;"><li style=" border-box;-webkit-font-smoothing: antialiased;"><strong style=" border-box;-webkit-font-smoothing: antialiased;font-weight: 700;">FedEx, USPS, and DHL&#xA0;</strong>for US shipments and&#xA0;<strong style=" border-box;-webkit-font-smoothing: antialiased;font-weight: 700;">Canada Post, Loomis, and Purlator&#xA0;</strong>for Canadian shipments.</li></ul><p style=" border-box;-webkit-font-smoothing: antialiased;margin-top: 0px;margin-bottom: 1rem;font-size: 16px;"><strong id="isPasted" style=" border-box;-webkit-font-smoothing: antialiased;font-weight: 700;">Freight Forwarders:</strong> Jones does not ship to Freight Forwarders under any circumstances.&#xA0;</p><p style=" border-box;-webkit-font-smoothing: antialiased;margin-top: 0px;margin-bottom: 1rem;font-size: 16px;">For international shoppers, check our&#xA0;<a href="https://www.jonessnowboards.com/content/205-faq#reamaze#0#/kb/store-and-demo-locator-efc9049983302340/distributors" target="_blank" rel="noopener noreferrer" style=" border-box;-webkit-font-smoothing: antialiased;color: rgb(119, 182, 255);background-color: transparent;text-decoration: none !important;user-select: auto;"><strong style=" border-box;-webkit-font-smoothing: antialiased;font-weight: 700;">Distributors Page</strong></a>.</p><h3 style=" border-box;-webkit-font-smoothing: antialiased;margin-top: 0px;margin-bottom: 24px;font-weight: 600;line-height: 20px;font-size: 14px;letter-spacing: -0.1px;" id="shipping-cost"><span style=" border-box;-webkit-font-smoothing: antialiased;font-size: 16px;">Shipping Cost</span></h3><p style=" border-box;-webkit-font-smoothing: antialiased;margin-top: 0px;margin-bottom: 1rem;font-size: 16px;">Shipping to the continental is free for orders over $100. Otherwise, standard rates apply:</p><table border="0" cellpadding="0" cellspacing="0" width="776" id="isPasted" style=" border-box;-webkit-font-smoothing: antialiased;border-collapse: collapse;empty-cells: show;border: none;max-width: 100%;margin-right: -20.9583px;width: 698.667px;" class="fr-table-selection-hover"><tbody style=" border-box;-webkit-font-smoothing: antialiased;"><tr><td height="21" class="xl68 " style=" border-box;-webkit-font-smoothing: antialiased;user-select: text;min-width: 5px;border: 1px solid rgb(221, 221, 221);width: 143px;"><strong style=" border-box;-webkit-font-smoothing: antialiased;font-weight: 700;">Shipping Rates</strong></td><td class="xl68" style=" border-box;-webkit-font-smoothing: antialiased;user-select: text;min-width: 5px;border: 1px solid rgb(221, 221, 221);width: 144px;"><br style=" border-box;-webkit-font-smoothing: antialiased;"></td><td class="xl68" style=" border-box;-webkit-font-smoothing: antialiased;user-select: text;min-width: 5px;border: 1px solid rgb(221, 221, 221);width: 144px;"><br style=" border-box;-webkit-font-smoothing: antialiased;"></td><td class="xl68" style="-webkit-font-smoothing: antialiased; user-select: text; min-width: 5px; border: 1px solid rgb(221, 221, 221); width: 120px;"><br style=" border-box;-webkit-font-smoothing: antialiased;"></td><td class="xl69" style="-webkit-font-smoothing: antialiased; user-select: text; min-width: 5px; border: 1px solid rgb(221, 221, 221); width: 85px;"><br style=" border-box;-webkit-font-smoothing: antialiased;"></td><td class="xl69" style="-webkit-font-smoothing: antialiased; user-select: text; min-width: 5px; border: 1px solid rgb(221, 221, 221); width: 106px;"><br style=" border-box;-webkit-font-smoothing: antialiased;"></td></tr><tr><td height="21" class="xl68" style=" border-box;-webkit-font-smoothing: antialiased;user-select: text;min-width: 5px;border: 1px solid rgb(221, 221, 221);"><strong style=" border-box;-webkit-font-smoothing: antialiased;font-weight: 700;">Location</strong></td><td class="xl68" style=" border-box;-webkit-font-smoothing: antialiased;user-select: text;min-width: 5px;border: 1px solid rgb(221, 221, 221);"><strong style=" border-box;-webkit-font-smoothing: antialiased;font-weight: 700;">Shipping Method</strong></td><td class="xl68" style=" border-box;-webkit-font-smoothing: antialiased;user-select: text;min-width: 5px;border: 1px solid rgb(221, 221, 221);"><strong style=" border-box;-webkit-font-smoothing: antialiased;font-weight: 700;">Shipping Times</strong></td><td class="xl68" style=" border-box;-webkit-font-smoothing: antialiased;user-select: text;min-width: 5px;border: 1px solid rgb(221, 221, 221);width: 120.781px;"><strong style=" border-box;-webkit-font-smoothing: antialiased;font-weight: 700;">Processing Time</strong></td><td class="xl68" style=" border-box;-webkit-font-smoothing: antialiased;user-select: text;min-width: 5px;border: 1px solid rgb(221, 221, 221);width: 85.9375px;"><strong style=" border-box;-webkit-font-smoothing: antialiased;font-weight: 700;">Order Total</strong></td><td class="xl68" style=" border-box;-webkit-font-smoothing: antialiased;user-select: text;min-width: 5px;border: 1px solid rgb(221, 221, 221);width: 106.708px;"><strong style=" border-box;-webkit-font-smoothing: antialiased;font-weight: 700;">Shipping cost</strong></td></tr><tr><td height="21" class="xl66" style=" border-box;-webkit-font-smoothing: antialiased;user-select: text;min-width: 5px;border: 1px solid rgb(221, 221, 221);">Alaska and Hawaii</td><td class="xl66" style=" border-box;-webkit-font-smoothing: antialiased;user-select: text;min-width: 5px;border: 1px solid rgb(221, 221, 221);">Standard Shipping</td><td class="xl66" style=" border-box;-webkit-font-smoothing: antialiased;user-select: text;min-width: 5px;border: 1px solid rgb(221, 221, 221);">4-7 days</td><td class="xl66" style=" border-box;-webkit-font-smoothing: antialiased;user-select: text;min-width: 5px;border: 1px solid rgb(221, 221, 221);width: 120.781px;">1-2 business days</td><td class="xl65" style=" border-box;-webkit-font-smoothing: antialiased;user-select: text;min-width: 5px;border: 1px solid rgb(221, 221, 221);width: 85.9375px;">Any amount</td><td class="xl67" align="right" style=" border-box;-webkit-font-smoothing: antialiased;user-select: text;min-width: 5px;border: 1px solid rgb(221, 221, 221);width: 106.708px;">$19.95</td></tr><tr><td height="21" class="xl66" style=" border-box;-webkit-font-smoothing: antialiased;user-select: text;min-width: 5px;border: 1px solid rgb(221, 221, 221);">Continental US/CAN</td><td class="xl66" style=" border-box;-webkit-font-smoothing: antialiased;user-select: text;min-width: 5px;border: 1px solid rgb(221, 221, 221);">Standard Shipping</td><td class="xl66" style=" border-box;-webkit-font-smoothing: antialiased;user-select: text;min-width: 5px;border: 1px solid rgb(221, 221, 221);">4-7 days</td><td class="xl66" style=" border-box;-webkit-font-smoothing: antialiased;user-select: text;min-width: 5px;border: 1px solid rgb(221, 221, 221);width: 120.781px;">1-2 business days</td><td class="xl65" style=" border-box;-webkit-font-smoothing: antialiased;user-select: text;min-width: 5px;border: 1px solid rgb(221, 221, 221);width: 85.9375px;">$0-100</td><td class="xl67" align="right" style=" border-box;-webkit-font-smoothing: antialiased;user-select: text;min-width: 5px;border: 1px solid rgb(221, 221, 221);width: 106.708px;">$9.95</td></tr><tr><td height="21" class="xl66" style=" border-box;-webkit-font-smoothing: antialiased;user-select: text;min-width: 5px;border: 1px solid rgb(221, 221, 221);">Continental US/CAN</td><td class="xl66" style=" border-box;-webkit-font-smoothing: antialiased;user-select: text;min-width: 5px;border: 1px solid rgb(221, 221, 221);">Standard Shipping</td><td class="xl66" style=" border-box;-webkit-font-smoothing: antialiased;user-select: text;min-width: 5px;border: 1px solid rgb(221, 221, 221);">4-7 days</td><td class="xl66" style=" border-box;-webkit-font-smoothing: antialiased;user-select: text;min-width: 5px;border: 1px solid rgb(221, 221, 221);width: 120.781px;">1-2 business days</td><td class="xl65" style=" border-box;-webkit-font-smoothing: antialiased;user-select: text;min-width: 5px;border: 1px solid rgb(221, 221, 221);width: 85.9375px;">Over $100</td><td class="xl65" style=" border-box;-webkit-font-smoothing: antialiased;user-select: text;min-width: 5px;border: 1px solid rgb(221, 221, 221);width: 106.708px;">&#xA0; &#xA0; &#xA0; &#xA0; &#xA0; &#xA0; &#xA0; &#xA0; FREE</td></tr><tr><td height="21" class="xl66" style=" border-box;-webkit-font-smoothing: antialiased;user-select: text;min-width: 5px;border: 1px solid rgb(221, 221, 221);">Continental US/CAN</td><td class="xl65" style=" border-box;-webkit-font-smoothing: antialiased;user-select: text;min-width: 5px;border: 1px solid rgb(221, 221, 221);">Express</td><td class="xl65" style=" border-box;-webkit-font-smoothing: antialiased;user-select: text;min-width: 5px;border: 1px solid rgb(221, 221, 221);">3-4 days</td><td class="xl66" style=" border-box;-webkit-font-smoothing: antialiased;user-select: text;min-width: 5px;border: 1px solid rgb(221, 221, 221);width: 120.781px;">1-2 business days</td><td class="xl65" style=" border-box;-webkit-font-smoothing: antialiased;user-select: text;min-width: 5px;border: 1px solid rgb(221, 221, 221);width: 85.9375px;">Any amount</td><td class="xl67" align="right" style=" border-box;-webkit-font-smoothing: antialiased;user-select: text;min-width: 5px;border: 1px solid rgb(221, 221, 221);width: 106.708px;">$19.95</td></tr><tr><td height="21" class="xl66" style=" border-box;-webkit-font-smoothing: antialiased;user-select: text;min-width: 5px;border: 1px solid rgb(221, 221, 221);">Continental US/CAN</td><td class="xl65" style=" border-box;-webkit-font-smoothing: antialiased;user-select: text;min-width: 5px;border: 1px solid rgb(221, 221, 221);">Air Ship</td><td class="xl65" style=" border-box;-webkit-font-smoothing: antialiased;user-select: text;min-width: 5px;border: 1px solid rgb(221, 221, 221);">2 days</td><td class="xl66" style=" border-box;-webkit-font-smoothing: antialiased;user-select: text;min-width: 5px;border: 1px solid rgb(221, 221, 221);width: 120.781px;">1-2 business days</td><td class="xl65" style=" border-box;-webkit-font-smoothing: antialiased;user-select: text;min-width: 5px;border: 1px solid rgb(221, 221, 221);width: 85.9375px;">Any amount</td><td class="xl67" align="right" style=" border-box;-webkit-font-smoothing: antialiased;user-select: text;min-width: 5px;border: 1px solid rgb(221, 221, 221);width: 106.708px;">$34.95</td></tr><tr><td height="21" class="xl65" style=" border-box;-webkit-font-smoothing: antialiased;user-select: text;min-width: 5px;border: 1px solid rgb(221, 221, 221);">Continental US</td><td class="xl65" style=" border-box;-webkit-font-smoothing: antialiased;user-select: text;min-width: 5px;border: 1px solid rgb(221, 221, 221);">Next Business Day</td><td class="xl65" style=" border-box;-webkit-font-smoothing: antialiased;user-select: text;min-width: 5px;border: 1px solid rgb(221, 221, 221);">Next Business Day</td><td class="xl66" style=" border-box;-webkit-font-smoothing: antialiased;user-select: text;min-width: 5px;border: 1px solid rgb(221, 221, 221);width: 120.781px;">1-2 business days</td><td class="xl65" style=" border-box;-webkit-font-smoothing: antialiased;user-select: text;min-width: 5px;border: 1px solid rgb(221, 221, 221);width: 85.9375px;">Any amount</td><td class="xl67" align="right" style=" border-box;-webkit-font-smoothing: antialiased;user-select: text;min-width: 5px;border: 1px solid rgb(221, 221, 221);width: 106.708px;">$49.95</td></tr></tbody></table><p style=" border-box;-webkit-font-smoothing: antialiased;margin-top: 0px;margin-bottom: 1rem;font-size: 16px;"><br style=" border-box;-webkit-font-smoothing: antialiased;"></p><p style=" border-box;-webkit-font-smoothing: antialiased;margin-top: 0px;margin-bottom: 1rem;font-size: 16px;"><br style=" border-box;-webkit-font-smoothing: antialiased;color: rgb(65, 65, 65);font-family: sans-serif;font-size: 16px;font-style: normal;font-variant-ligatures: normal;font-variant-caps: normal;font-weight: 400;letter-spacing: normal;orphans: 2;text-align: left;text-indent: 0px;text-transform: none;widows: 2;word-spacing: 0px;-webkit-text-stroke-width: 0px;white-space: normal;background-color: rgb(255, 255, 255);text-decoration-thickness: initial;text-decoration-style: initial;text-decoration-color: initial;"></p>

Shipping Countries & Costs

<div data-block-id="block-670a5004-fa73-45ca-a1d2-c64ddf20cec9" id="isPasted">We can not guarantee that we will be able to update your address before the order ships but we will do our best. Please provide us with your correct address as soon as possible via phone at 530 550 9800 or on the <a href="https://ca.thirtytwo.com/pages/contact-usus" rel="noopener noreferrer" target="_blank"><strong>Contact Us Page</strong></a> your correct address as soon as possible so we can contact the shipping company right away.</div><div data-block-id="block-62c62cdc-47b2-4c99-8272-8f4a42e5c562"><br></div><div data-block-id="block-500ac13b-1f51-4e3d-b118-4fd2a91079fe"><br></div><div data-block-id="block-e21d9ab9-1fc4-4063-ba70-4c5a2682e02f">Also, double-check your tracking information with our Track tool on <a href="https://ca.thirtytwo.com/pages/contact-us" rel="noopener noreferrer" target="_blank"><strong>Help Center Page</strong></a>. If needed, reach out directly to the shipping company to arrange the best pickup location.</div><p><br></p>

Update my shipping address

<h2 data-block-id="block-197aa7f3-5c22-4097-9362-964895c94a35" id="isPasted">Lost packages</h2><p><br></p><div data-block-id="block-4538c0f1-a7b2-4460-960a-3c35c66993df">At ThirtyTwo, we aim to deliver every order to you in perfect condition. If your order is lost during transit, please contact our customer support team through our <a href="https://ca.thirtytwo.com/pages/contact-us" rel="noopener noreferrer" target="_blank"><strong>Contact Us Page</strong></a> with your order number and any relevant details.</div><div data-block-id="block-4873ccd4-f80b-4070-a9ec-c9e0dfa41b37"><br></div><div data-block-id="block-5ddc8375-daac-44fa-9152-c64ae90a9559">You can also track your order or reach out to the shipping company. For more information, visit our <a href="https://ca.thirtytwo.com/pages/contact-us" rel="noopener noreferrer" target="_blank"><strong>Track My Order Page</strong>.</a></div><div data-block-id="block-2f5b15bd-6a84-44cb-96e8-256cc3df6b94"><br></div><hr><p><br></p><h2 data-block-id="block-592063a1-499b-45a1-9f2a-33ffcef67ac1" id="order-marked-delivered-but-not-here">Order marked delivered but not here</h2><p><br></p><div data-block-id="block-c506d2fa-8d6b-4e9a-8091-8228b2b2399f">If no one was home during delivery, the carrier will leave the package in a safe spot. Check around your home and with neighbors or building management who might have collected it for you.</div><div data-block-id="block-9d70764a-f2d9-44e7-8425-842a6fff3797"><br></div><div data-block-id="block-1d251b23-91ee-4f5c-9304-c2fdee769414">Also, double-check the shipping address in your order confirmation email to make sure it&apos;s correct. Sometimes, packages are marked as delivered but may take extra time to arrive.</div><div data-block-id="block-77dbd9d5-18c0-460a-9400-030607e4607f"><br></div><div data-block-id="block-f93a2ea2-13c1-4211-a181-b8d532b010d9">If you still can&apos;t find the package, contact the carrier. To find your carrier, check your emails or visit our <a href="https://ca.thirtytwo.com/pages/contact-us" rel="noopener noreferrer" target="_blank"><strong>Track My Order Page.</strong></a></div><div data-block-id="block-b8378e80-3b55-48f6-a963-b431f9fbb789"><br></div><div data-block-id="block-7effd9e9-5ea1-470d-8f78-70962fe764c6">For more help, email our team through the <a href="https://ca.thirtytwo.com/pages/contact-us" rel="noopener noreferrer" target="_blank"><strong>Contact Us Page</strong></a><strong>.</strong></div><div data-block-id="block-c1a14d23-a26a-45b6-92b0-5a89cea91c16"><br></div><hr><p><br></p><h2 data-block-id="block-f87b95d9-db40-478f-8dea-5610ae69863b" id="damaged-packages">Damaged packages</h2><p><br></p><div data-block-id="block-25347c75-818b-4fe5-8acd-349b216545d7">We understand how disappointing it is to receive a damaged package. If this happens, please report it to our customer support team through our <a href="https://ca.thirtytwo.com/pages/contact-us" rel="noopener noreferrer" target="_blank"><strong>Contact Us Page</strong></a> as soon as you receive the order. Make sure to include photos of the damaged items or package.</div><div data-block-id="block-a526a3a5-a43b-4359-a6a8-0b45a2e908df"><br></div><div data-block-id="block-289f624a-4305-47d0-a67e-de4bd9c45d6a">We will review the documentation you provide and, if needed, arrange for a replacement or issue a refund.</div>

My package gets lost or arrives damaged

We're sorry to hear you received the wrong item in your order! Please report the issue to our team through our Contact Us Page. Include a photo of the item you received and the name of the missing item(s). Double-check the package for any notes or pa

<div data-block-id="block-47acf729-9c00-41f0-9c07-48556cd7974b" id="isPasted">We&apos;re sorry to hear you received the wrong item in your order! Please report the issue to our team through our <a href="https://ca.thirtytwo.com/pages/contact-us" rel="noopener noreferrer" target="_blank"><strong>Contact Us Page</strong></a>. Include a photo of the item you received and the name of the missing item(s). Double-check the package for any notes or packing slips indicating that your other item(s) were shipped separately.</div><div data-block-id="block-26b6867d-737c-45e3-81c8-554039c258ee"><br></div><div data-block-id="block-20a2d9da-c940-46de-a141-f34593170336">While we may not be able to guarantee a replacement of your exact order due to potential stock issues, we&apos;ll do our best to resolve the situation!</div>

What to do if I received a wrong item?

Keep in mind that not all payments methods may be available in every country.

<h2 data-block-id="block-2918d507-8cb1-407f-804e-d1c8b9b17d10" id="isPasted">Authorized Payments on Our Website</h2><div data-block-id="block-e6f0ca69-5e3d-46d3-a00e-3b83e743c356"><br></div><div data-block-id="block-dd38677e-2b46-493a-8cb1-f053cd8ae0d2">We accept payment by <strong>Visa, MasterCard, American Express, JCB, Discover, Shop Pay, Apple pay, Google Pay, Diners Club, and PayPal</strong>.</div><p><br></p><p><span style="font-size: 14px;">Keep in mind that not all payments methods may be available in every country.</span></p><div data-block-id="block-2a56a54b-9b71-4419-8ef2-471225e85704"><br></div><div data-block-id="block-9e3d54da-1e0f-415b-ab38-e14f2de10f2d">We do not accept COD orders or debit cards. <strong>Credit card numbers should not be sent by email</strong> as it is not secure.</div><div data-block-id="block-c67fbdbd-bbfe-458a-9ce4-17bff875ac3c"><br></div><div data-block-id="block-478ed542-56ff-43e1-9770-9bc168ead23b">The billing address you provide must match the one on file with your credit card issuer. If a credit card authorization fails, we may cancel your order without notice. We cannot resolve credit card issues with your financial institution if your card is declined. It is your responsibility to address credit card problems with your bank.</div><div data-block-id="block-5ad6364b-9acd-49b5-88ad-d9f2577e8cdd"><br></div><div data-block-id="block-ea019f74-3a0c-46bd-9d99-b4105501265e">Our store only accepts online orders. Orders cannot be placed by phone, mail, email, or fax.</div>

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My package gets lost or arrives damaged

What to do if I received a wrong item?

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