Cancel & Returns
How can I return my order?
To return your order, follow these steps:. Visit the ThirtyTwo US Return Request Form. Enter your order number and the email, phone, or zip code used to place the order, then click continue. Note: Returns cannot be processed without an order number.
What can I return?
You can return an item if:. Important: Returns will be refused if items are outside of original packaging, scuffed, marked, or damaged in any capacity. Try on boots in a carpeted area.
Do I have to pay for return shipping?
Do I have to pay for return shipping?CAN domestic orders: ThirtyTwo provides free return shipping.
How do I ship the package back?
Once you get an email saying that your return was accepted, you will also receive a return label. If you received a prepaid label:
When will I receive my refund?
When will I receive my refund?Returns are inspected to ensure items are suitable to return to inventory.If approved, refunds are issued to the original payment method. Refunds typically appear within 5-15 business days after the return has cleared in
Can I Exchange, Cancel, or Change My Order?
Exchanges are not currently supported. Orders cannot be canceled or modified once placed. If a different product or size is needed, you must wait for the original order to arrive, then submit a return request for refund, ship back the unwanted item,
I received the wrong item. What should I do?
I received the wrong item. What should I do?We're sorry to hear you received the wrong item in your order! Please be kind and report the issue to our team through our Contact Us Page. Include a photo of the item you received and the name of the missi