Warranty
Do your products have a warranty?
Yes - all products purchased from thirtytwo.com are covered by a 1-year warranty for manufacturing defects. This includes faulty stitching, sole separation, or defective materials. It does not include damage from wear and tear. Important: We can only
What should I do if the BOA system on my snowboarding boots fail?
If you encounter any issues with the BOA system on your snowboarding boots, we recommend reaching out directly to the BOA company. They offer a comprehensive support service and can provide you with repair kits. This approach assures you benefit from
How do I submit a warranty claim?
Important: We can only process warranty claims for products purchased directly from our website. If you purchased your item from a physical shop or third-party retailer, please contact them directly. Once the form is filled we will either accept it o
What happens if my warranty is accepted?
If approved, we will offer one of the following:. In many cases, you may also keep the defective item.
What's not covered by warranty?
Not sure if your issue is a warranty claim? Feel free to contact our Customer service, they will be happy to help you. For more information, visit our Returns & Warranty Page