Warranty
Do your products have a warranty?
Yes – all products purchased from thirtytwo.com in the US are covered by a 1-year warranty against manufacturing defects. This includes issues like:. Important: The warranty does not cover normal wear and tear, damage from misuse, or accidents. Note:
What should I do if the BOA system on my snowboarding boots fail?
The BOA® Fit System is guaranteed for the lifetime of the product it is integrated with. For BOA system issues, please contact them directly at:. BOA® Fit System Warranty
How do I submit a warranty claim?
Note: Warranty requests must include the required photos to be processed.
What happens if my warranty is accepted?
If approved, ThirtyTwo will offer one of the following options:
How do I return the warranty?
You must include the RMA number clearly on the outside of the package. Important: Do not ship the item without an RMA number. Shipping without an RMA may delay or prevent your warranty claim from being processed.
What's not covered by warranty?
Damage from misuse, chemicals, high heat, fire, or sharp objectsDamage from accidents or object impact. Products not purchased from thirtytwo.com or an authorized dealer. Use of the product outside its intended purpose